​​​​​​​​​​​​Crenshaw Pointe
1002 Durham Rd.
Wake Forest  NC 27587
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ETIQUETTE

Cancellations
24-hours advance notice is required for appointment cancellations or changes. Appointments cancelled in less than the required time will be billed $25.00 fee.

Mothers to be
Please note that any heat treatments and some spa facilities are not suitable for Mothers to be. We highly recommend that you consult with your doctor prior to your spa visit.

Spa Attire
We recommend wearing something comfortable to leave in. Valuable items should be left at home or the office, as we cannot be responsible for loss or damage of personal belongings.

Soft Voices, Quiet Minds
Please speak softly throughout the spa, for others such as yourself, are relaxing during their treatment.

Health Considerations
Please inform us of any medical conditions or special needs prior to your treatment. If you are pregnant or have high blood pressure, avoid any heat treatments. Skin care procedures and waxing services have specific contraindications related to pregnancy and prescription drugs.

Gratuities
Gratuities are not included with any of our spa services or gift certificates. All gratuities are at the client’s discretion. Our spa concierge will be happy to assist you with providing for your therapists.

Cell Phone Policy
We understand the desire to keep in touch. However, in consideration of all of our guests, cell phone use is not permitted beyond our spa reception area.

Returns
All gift certificate sales are final. However, products returned within 7 days with receipt will be issued a full refund. Boutique credit will be issued for products returned within 7 days without a receipt.

Refunds
Refunds are not given on spa or tanning services.

 

CODE OF CONDUCT

Officially endorsed and prepared in partnership by: International SPA Association and Resort Hotel Association.

Your Rights and Responsibilities as a Spa Guest
Although there are many spas around the world, each offering a unique experience, they are all devoted to enhancing overall well-being through a variety of professional services that encourage the renewal of mind, body and spirit. To enjoy your spa experience to the fullest, observe the Code of Conduct, act responsibly and be aware that common sense and personal awareness can help ensure your satisfaction, comfort and safety, as well as that of others.

As a spa guest, it’s your responsibility to:

Communicate your preferences, expectations and concerns
Communicate complete and accurate health information and reasons for your visit
Treat staff and other guests with courtesy and respect
Use products, equipment and therapies as directed
Engage in efforts to preserve the environment
Adhere to the spa’s published policies and procedures

As a spa guest, you have the right to:

A clean, safe and comfortable environment
Stop a treatment at any time, for any reason
Be treated with consideration, dignity and respect
Confidential treatment of your disclosed health information
Trained staff who respectfully conduct treatments according to treatment protocols and the spa’s policies and procedures
Ask questions about your spa experience
Information regarding staff training, licensing and certification

WHAT WE ARE DOING TO BE MORE  GREEN:

Salon Serenity Spa,  a proud member of the Green Spa Network, has made it our top priority to reduce our environmental footprint in Carolina, as well as share our concern for the earth’s well being with our guests. We are committed to the process and starting with small steps that lead to larger steps in the right direction. By making a contribution to the effort to keep our planet cleaner and healthier, our team believes we will all benefit with healthier minds and bodies. This fusion of personal and planetary well being fits in perfectly with Serenity's philosophy – Sensory Perfection.

We also embrace the concept of Greening the Soul first; that is the notion that greening our precious planet comes from greening our intention and souls first through awareness and then contribution.


Products:

Strive to be mindful and selective in the choice of products we sell and use in every aspect of the Spa.
Sell and apply products that are 100 percent cruelty free.
Retail only fair trade products.
Use and carry organic product lines for many services. Our goal is to move towards completely organic in all services.
Use natural, biodegradable cleaning products, such as tanning bed cleaner, and organic airbrush products
Energy and Water Conservation.
Use energy efficient appliances and install energy efficient lighting and HVAC systems.
Use low flow toilets and shower-heads.
All treatments designed with maximum relaxation and minimal water waste in mind.
Spa culture and training is designed for staff to manage resources efficiently i.e. turning off appliances and lights when not in use and conserving water by not allowing it to run unnecessarily.